Jurnal Online Manajemen ELPEI http://jurnal.stim-lpi.ac.id/index.php/Jomel <p>The focus of JOMEL (ELPEI Management Online Journal) is Research Results and Management Studies such as financial management, marketing management, human resource management, operations management, education management, strategic management and entrepreneurship as well as research results relevant to the field of management science and its applications.</p> en-US andihendrasyam@gmail.com (Andi Hendra Syam) andinonabessetungke@gmail.com (Dr. Andi Nona yuliana Amran,S.E., M.M.) Fri, 22 Aug 2025 08:31:40 +0000 OJS 3.2.1.4 http://blogs.law.harvard.edu/tech/rss 60 The Effect of Current Ratio and Accounts Receivable Turnover on Return on Assets at PT. Dharma Satya Nusantara, Tbk http://jurnal.stim-lpi.ac.id/index.php/Jomel/article/view/450 <p>This study aims to determine the effect of current ratio and receivables turnover on return on assets at PT. Dharma Satya Nusantara, Tbk. The types of data used are qualitative and quantitative data. The data sources used are secondary data. The analysis method used is multiple linear regression analysis, coefficient of determination, correlation coefficient, f-test and t-test. The results of the study show the regression equation Y = -1.85 + 0.05X1 + 0.07X2, coefficient of determination of 19.23%, correlation coefficient of 0.4385. It is concluded that simultaneously the current ratio and receivables turnover have no significant effect on return on assets and partially the current ratio has a positive and insignificant effect on return on assets, while receivables turnover has a positive and insignificant effect on return on assets at PT. Dharma Satya Nusantara, Tbk. So the proposed hypothesis is rejected.</p> Virgula Jelunut, Prawira Aditya Dzulfadeln, Andi Rifqah Purnama Alam Copyright (c) 2025 http://jurnal.stim-lpi.ac.id/index.php/Jomel/article/view/450 Fri, 22 Aug 2025 00:00:00 +0000 The Influence of Motivation, Leadership and Work Environment on Organizational Commitment at the Al Bayan Hidayatullah Foundation, Makassar http://jurnal.stim-lpi.ac.id/index.php/Jomel/article/view/447 <p>This study aims to determine and analyze the influence of motivation, leadership, and the work environment on organizational commitment at the Al Bayan Hidayatullah Foundation in Makassar. Multiple regression analysis was used. Sampling was conducted using the Slovin technique, involving 55 respondents from a population of 122 employees.</p> <p>The results indicate that motivation, leadership, and the work environment have a positive and significant effect on organizational commitment. Motivation has a partial positive and significant effect on organizational commitment, leadership has a partial positive and significant effect on organizational commitment, and work environment has a partial positive and significant effect on organizational commitment at the Al Bayan Hidayatullah Foundation in Makassar.</p> Erwin, Syamsu Nujum, St. Nurhayati Aziz Copyright (c) 2025 http://jurnal.stim-lpi.ac.id/index.php/Jomel/article/view/447 Fri, 22 Aug 2025 00:00:00 +0000 Analysis of Farming Production Factors in Enrekang Regency, South Sulawesi http://jurnal.stim-lpi.ac.id/index.php/Jomel/article/view/448 <p>This study, entitled "Analysis of Farming Production Factors in Enrekang Regency, South Sulawesi," was conducted in Banti Village, Baraka District, Enrekang Regency. The aim was to determine the significant influence of production factors such as land area, seeds, labor, fertilizer, and pesticides on shallot production in Banti Village, Baraka District, Enrekang Regency. The results showed that land area, seeds, and fertilizer had a positive but insignificant effect on production volume. The results showed that labor and specifications had a negative and insignificant effect on production, but still helped improve the standard of living of farmers.</p> <p>Keywords: Land, seeds, labor, fertilizer, and pesticides.</p> Hikma Niar, Irmawati Copyright (c) 2025 http://jurnal.stim-lpi.ac.id/index.php/Jomel/article/view/448 Fri, 22 Aug 2025 00:00:00 +0000 The Effect of Net Profit Margin and Earnings Per Share on Stock Prices at PT. Dyandra Media International, Tbk http://jurnal.stim-lpi.ac.id/index.php/Jomel/article/view/440 <p><em>This study aims to determine the effect of Net Profit Margin and Earning Per Share on Stock Prices at PT. Dyandra Media International, Tbk. The types of data used in this study are quantitative data and qualitative data. The analysis method used is multiple linear regression, coefficient of determination, correlation coefficient, and T-test F-test. Regression Calculation Results Y = 94.705 + 0.414X1 + 0.083X2, coefficient of determination R2 = 64.1%, correlation coefficient r = 0.800, thus it can be concluded that Net Profit Margin and Earning Per Share simultaneously have no significant effect on Stock Prices at PT. Dyandra Media International, Tbk. Partially Net Profit Margin has a positive and insignificant effect on Stock Prices at PT. Dyandra Media International, Tbk and Earning Per Share has a positive and insignificant effect on Stock Prices at PT. Dyandra Media International, Tbk.</em></p> Afriyani, Eka Ananda, Nurfatwa Adriani Yasin Copyright (c) 2025 http://jurnal.stim-lpi.ac.id/index.php/Jomel/article/view/440 Fri, 22 Aug 2025 00:00:00 +0000 Career Development as a Determining Factor in Employee Performance at PT. Telkom Makassar http://jurnal.stim-lpi.ac.id/index.php/Jomel/article/view/443 <p>This study aims to examine the influence of career development on employee performance at PT. Telkom Makassar. The population elements in this study were 136 employees at PT. Telkom, which were then all of these populations were sampled. This study consists of career development and performance variables. Career development with indicators of promotion opportunities, training and development, and fairness in career opportunities. The analysis method used in this study is correlation analysis. This study found the equation Y = 0.002 + 0.652X1 + 0.112X2 +0.235X3. The correlation between promotion opportunities and employee performance is very strong with a value of 0.931, followed by the correlation between fairness in career opportunities and employee performance with a correlation value of 0.841, and finally the correlation between training and development and employee performance of 0.822.</p> Muliati, Nurfatwa Andriani Yasin Copyright (c) 2025 http://jurnal.stim-lpi.ac.id/index.php/Jomel/article/view/443 Fri, 22 Aug 2025 00:00:00 +0000 Analysis of Investment Data, Government Expenditure, and Economic Growth in South Sulawesi 2020–2024 http://jurnal.stim-lpi.ac.id/index.php/Jomel/article/view/449 <p>This study aims to analyze the relationship between private investment, government spending, and economic growth in South Sulawesi Province from 2019 to 2023. The background of this study is based on the general assumption that increased investment and government spending play a significant role in driving regional economic growth. This study uses a descriptive quantitative approach with secondary data obtained from official government sources. The analysis was conducted using descriptive statistics and Pearson correlation tests to determine the extent of the relationship between variables. The results show no significant relationship between private investment and economic growth, nor between government spending and economic growth. Although there is a trend of increasing investment and government spending, this is not directly reflected in changes in the rate of economic growth in the region. These findings indicate that the effectiveness of fiscal and investment policies in the region is highly dependent on the quality of implementation, infrastructure readiness, and cross-sector synergy. Therefore, a policy strategy is needed that focuses not only on the size of the budget or investment value, but also on optimizing its impact on sustainable economic growth.</p> Wisda Zulaeha Suhardi Copyright (c) 2025 http://jurnal.stim-lpi.ac.id/index.php/Jomel/article/view/449 Fri, 22 Aug 2025 00:00:00 +0000 The Influence of Motivation and Organizational Culture on Employee Performance at PT. Genki Kirana Internusa, Makassar Branch http://jurnal.stim-lpi.ac.id/index.php/Jomel/article/view/451 <p>The Influence of Motivation and Organizational Culture on Employee Performance at PT. Genki Kirana Internusa, Makassar Branch.<br>The purpose of this study was to determine the influence of motivation and organizational culture on employee performance at PT. Genki Kirana Internusa, Makassar Branch. The data used in this study were qualitative and quantitative. The data analysis method used was descriptive analysis, followed by correlation coefficient (r) and determination coefficient (R2) tests, t-tests, and F-tests. The results of the study indicate that both partial and simultaneous tests show a positive and significant effect of motivation and organizational culture on employee performance at PT. Genki Kirana Internusa, Makassar Branch.</p> Ady Andardinata, Karmila , Surya Kelana Basri Copyright (c) 2025 http://jurnal.stim-lpi.ac.id/index.php/Jomel/article/view/451 Fri, 22 Aug 2025 00:00:00 +0000 Analysis of the Performance of Majakerta Village Apparatus in Increasing Community Satisfaction http://jurnal.stim-lpi.ac.id/index.php/Jomel/article/view/396 <p>This study aims to analyze the performance of Majakerta Village officials in managing social assistance and its impact on community satisfaction. The method used was a qualitative approach through in-depth interviews with village officials, social assistance recipients, and community leaders. The results indicate that despite efforts in the distribution procedure, shortcomings remain, such as a lack of transparency and communication with the community. Community satisfaction is influenced by information transparency and speed of distribution. It is recommended that village officials increase outreach and implement a more transparent system in managing social assistance.</p> Zaenal Mustofa, Dicky Maryono Copyright (c) 2025 http://jurnal.stim-lpi.ac.id/index.php/Jomel/article/view/396 Fri, 22 Aug 2025 00:00:00 +0000 Sailing Beyond The Gate: Marketing Strategy And Positioning Of Marinor Cafe In A Campus-Bounded Market http://jurnal.stim-lpi.ac.id/index.php/Jomel/article/view/442 <p>This study aims to analyze the marketing and positioning strategies implemented by Marinor Café in attracting consumers outside the Makassar Maritime Polytechnic (PIP) student environment. Marinor Café is a seafaring-themed culinary business unit located within the PIP Makassar campus area and has been operating since 2020. This study used a descriptive qualitative method with data collection techniques through interviews, observation, and documentation. The results show that Marinor Café's marketing strategy still focuses on product aspects, prices, and interior design, while digital promotion aspects have not been optimally utilized. In addition, the café's positioning is not strong among off-campus consumers due to access barriers and minimal promotion. A SWOT analysis identified that although the café has advantages in thematic concepts and comfortable atmosphere, location barriers and lack of digital exposure are the main challenges. This study concludes that digital promotion optimization, market expansion, and positioning strengthening are needed so that Marinor Café can reach consumers more widely and sustainably.</p> Nur Fadilah Ayu Sandira, Nulthazam Sarah, Sri Astuti Nasir, Indri Iswardhani Copyright (c) 2025 http://jurnal.stim-lpi.ac.id/index.php/Jomel/article/view/442 Fri, 22 Aug 2025 00:00:00 +0000 Analysis of Teacher Performance at Wanaba Plus Kindergarten in Improving Learning Quality http://jurnal.stim-lpi.ac.id/index.php/Jomel/article/view/397 <p>The research entitled Analysis of Teacher Performance at Wanaba Plus Kindergarten aims to analyze the performance of teachers at Wanaba Plus Kindergarten in their efforts to improve the quality of learning at the early childhood education level. The performance of teachers in kindergarten plays an important role in the learning process, they not only function as teachers, but also as directors of child development. This research uses a qualitative approach with data collection techniques through observation, interviews, and documentation studies. The informants of this research consist of teachers, principals, at Wanaba Plus Kindergarten. The results of the study indicate that the performance of teachers at Wanaba Plus Kindergarten, some teachers have not shown good performance, this is caused by several factors, including motivation, work environment, different children's needs, and the role of parents in supporting child development. This study concludes that to improve the quality of learning, it is necessary to improve teacher competence through training and the provision of adequate facilities. The results of this study are expected to contribute to efforts to improve teacher performance and the quality of learning at Wanaba Plus Kindergarten, and can be a consideration for other early childhood education institutions.</p> Neng Riska Anjani, Dicky Maryono Copyright (c) 2025 http://jurnal.stim-lpi.ac.id/index.php/Jomel/article/view/397 Fri, 22 Aug 2025 00:00:00 +0000 Sportstagram & TikTok Athletic: FOMO and Digital Lifestyle on Self-Representation Through Sports Activities on Social Media http://jurnal.stim-lpi.ac.id/index.php/Jomel/article/view/452 <p>Social media has changed the way individuals construct self-image, particularly through posts about physical activities such as exercise. This study aims to analyze the influence of Fear of Missing Out (FOMO) and lifestyle on self-representation on social media, with exercise activity as a mediating variable. This study used a quantitative, explanatory approach and involved 200 respondents from Generation Z and millennials who actively share exercise activities on Instagram and TikTok. Data analysis was conducted using Structural Equation Modeling based on Partial Least Squares (SEM-PLS). The results show that FOMO has no direct influence on self-representation, but does have an indirect influence through exercise activity. Conversely, lifestyle has both direct and indirect effects on self-representation. Exercise activity proved to be a significant mediator in shaping digital self-image. These findings confirm that self-representation on social media is not only driven by social pressures such as FOMO, but also by engagement in meaningful, real-life activities. This research contributes to the study of digital consumer behavior, as well as practical implications for lifestyle and community-based marketing strategies.</p> Nur Fadilah Ayu Sandira, Muh. Irshan Sachrir, Nulthazam Sarah, Ushwa Dwi Masrurah Arifin Bando Copyright (c) 2025 http://jurnal.stim-lpi.ac.id/index.php/Jomel/article/view/452 Fri, 22 Aug 2025 00:00:00 +0000 Analysis of the Quality of Continuing Professional Development in Midwife Widiarti Kiangroke http://jurnal.stim-lpi.ac.id/index.php/Jomel/article/view/446 <p>Continuing professional development is a continuous process to improve the abilities, knowledge, and skills of midwives in providing quality services. This study employed a qualitative method with a descriptive approach. Data were collected through interviews, observations, and documentation studies. Informants included primary midwives, assistant midwives, doctors, midwife assistants, patients, administration, and cleaning staff. Interviews focused on their perceptions and experiences regarding the implementation of continuous professional development and its impact on midwifery practice.</p> <p>The results showed that continuous professional development had a positive impact on improving knowledge, skills, confidence, and professional attitudes in managing various childbirth situations. Midwife Widiarti actively participated in training, seminars, and routine evaluation activities. This had a positive impact on patient satisfaction, the safety of medical procedures, and collaboration among staff.</p> <p>However, it was found that aspects of family planning (FP) services still needed improvement in terms of access and availability. Overall, Midwife Widiarti's practice has demonstrated</p> <p>a concrete effort in building a sustainable professional work culture and can serve as an example for other midwifery practices.</p> Salsabila Nuril Jaoza, Ida Jalilah Fitria Copyright (c) 2025 http://jurnal.stim-lpi.ac.id/index.php/Jomel/article/view/446 Fri, 22 Aug 2025 00:00:00 +0000 An Analysis of the Influence of Work Discipline and Teamwork on Employee Performance at PT. Raja Multi Sarana in Makassar http://jurnal.stim-lpi.ac.id/index.php/Jomel/article/view/454 <p><em>The purpose of this research is to determine (1) the influence of work discipline on employee performance at PT. Raja Multi Sarana in Makassar. (2) the influence of teamwork on employee performance at PT. Raja Multi Sarana in Makassar.&nbsp;&nbsp; (3) the influence of work discipline and teamwork simultaneously on employee performance at PT. Raja Multi Sarana in Makassar.&nbsp; The population in the study were employees of PT. Raja Multi Sarana in Makassar, numbering 48 people. The sample was determined using a saturated sample of 48 respondents. Research data uses primary data collected through distributing questionnaires to employees. The data analysis method in this research uses multiple linear regression analysis, coefficient of determination and t test (partial) and F test (simultaneous). The results of the analysis show that 1. Work discipline has a positive and significant effect on employee performance. 2. Teamwork has a positive and significant effect on employee performance. 3. Work discipline and teamwork simultaneously have a positive and significant effect on employee performance at PT. Raja Multi Sarana in Makassar. The large contribution of the influence of work discipline and teamwork on employee performance at PT. Raja Multi Sarana in Makassar is 72.2% while the remaining 27.8% is influenced by other variables not studied.</em></p> <p><em>&nbsp;</em></p> Marsuki Copyright (c) 2025 http://jurnal.stim-lpi.ac.id/index.php/Jomel/article/view/454 Fri, 22 Aug 2025 00:00:00 +0000 Analysis of Employee Work Discipline on the Performance of the Panyadap Village Office http://jurnal.stim-lpi.ac.id/index.php/Jomel/article/view/398 <p>This research is motivated by the performance and discipline of the apparatus in Panyadap village which has not achieved optimal results. The purpose of this study is to describe the level of work discipline and performance of the Panyadap village apparatus, as well as to analyze the factors that influence performance in the Panyadap village office. This study uses a qualitative approach with a descriptive type. Data were obtained through interviews involving seven respondents. Data collection techniques used include observation, interviews, and documentation. After the data was collected, the steps taken were classification, examination, processing, analysis, and drawing conclusions. The results of the study indicate that the level of employee discipline in the Panyadap Village Office has not been running optimally. The work discipline in question includes compliance with existing regulations, responsibility in carrying out tasks, and discipline in working hours. However, employee work discipline is still low, as seen from the fact that there are still employees who are not punctual in arriving and leaving, which has an impact on the decline in the performance of the Panyadap Village office. In addition, there are employees who tend to delay the implementation of tasks. Factors that influence employee work discipline include a lack of communication between employees and superiors, as well as low awareness of being punctual and carrying out tasks well.</p> Shofa Nurfajrin, Dicky Maryono Copyright (c) 2025 http://jurnal.stim-lpi.ac.id/index.php/Jomel/article/view/398 Fri, 22 Aug 2025 00:00:00 +0000 Village Employee Recruitment and Selection Strategy for Employee Quality in Mekarsari Village, Ngamprah District http://jurnal.stim-lpi.ac.id/index.php/Jomel/article/view/399 <p>Human Resources (HR) play a crucial and inseparable role in every organization, whether an institution or a company. The employee recruitment process in Mekarsari Village, according to the growing public opinion, is considered ineffective. The prevailing opinion is more negative than positive, such as the limited candidate selection and the suspicion that the selected candidates are relatives of insiders. Furthermore, the recruitment procedures are considered complicated and manual.</p> <p>The results of this study indicate that recruitment and selection in Mekarsari Village are conducted in accordance with Law No. 6 of 2014, but several areas still need improvement. One example is the failure to publicly announce village apparatus recruitment, resulting in many residents being unaware of vacant village apparatus positions. The recruitment and selection process for village employees in Mekarsari Village, Ngamprah District, complies with Law No. 6 of 2014 concerning Village Apparatus. There is no selection conducted in Mekarsari Village. In Mekarsari Village there is training or development for village officials to continue to develop their abilities, which usually can be done 2 or 3 times in 1 year for training or technical guidance.</p> Siti Anggia, Dicky Maryono Copyright (c) 2025 http://jurnal.stim-lpi.ac.id/index.php/Jomel/article/view/399 Fri, 22 Aug 2025 00:00:00 +0000 Promotion Mix Analysis in Increasing Purchase Interest at Hidden Gem Lengkong Alit http://jurnal.stim-lpi.ac.id/index.php/Jomel/article/view/400 <p>Hidden Gem Lengkong Alit has implemented a good Promotion Mix in increasing purchasing interest. It is known that advertising and publications contribute to increasing awareness of the location and products at Hidden Gem Lengkong Alit, while sales promotions through food bloggers and word of mouth methods contribute to increasing customer purchasing interest. Direct marketing by Business Actors helps in direct interaction by offering attractive discounts in an effort to increase purchasing interest. Evaluations that have been carried out by Business Actors at Hidden Gem Lengkong Alit include improving products and services and optimizing promotional strategies that have been implemented by Business Actors at Lengkong Alit. This study tells culinary business actors how to optimize their promotional mix to increase purchasing interest and competitiveness as well as business sustainability at Hidden Gem Lengkong Alit.</p> Asep Prima Wardana, Angga Nadiyanto Prastian Copyright (c) 2025 http://jurnal.stim-lpi.ac.id/index.php/Jomel/article/view/400 Fri, 22 Aug 2025 00:00:00 +0000 Analysis of Village Apparatus Performance in Improving the Quality of Public Services at the Majaserta Sub-district Office in Majalaya City http://jurnal.stim-lpi.ac.id/index.php/Jomel/article/view/401 <p><em>This study aims to analyze the performance of the Majasetra Village apparatus in increasing public satisfaction. To find out what factors inhibit the performance of village apparatus in improving the quality of public services at the Majasetra Village Office, Majalaya City</em></p> <p><em>The method used in this study is descriptive qualitative. Data collection techniques in the study are observation, interviews, and documentation. Data analysis used in this study is data collection, data reduction, data presentation, and data verification conclusions.</em></p> <p><em>The conclusion of this study is that the performance of village apparatus in Majasetra Village is still less than optimal in terms of the length of the work process, as well as aspects of commitment to the less than good attitudes of some Majasetra Village employees. Regarding aspects related to employee performance targets and work behavior, namely quantity, quality, cost, orientation, integrity, discipline, cooperation and leadership, it has been said to be good. The factors that inhibit employee performance that researchers found were the differences in attitudes given by Majasetra Village employees in serving the community, which gave rise to the assumption that there was social discrimination. Furthermore, there is a lack of availability of facilities and infrastructure in the Majasetra sub- district office, all of which cannot be used, especially in technological devices</em></p> Imas Sali Maemunah, Dicky Maryono Copyright (c) 2025 http://jurnal.stim-lpi.ac.id/index.php/Jomel/article/view/401 Fri, 22 Aug 2025 00:00:00 +0000 Analysis of the SIMRS-Based Online Queue System at Al Ihsan Regional Hospital http://jurnal.stim-lpi.ac.id/index.php/Jomel/article/view/437 <p><em>The SIMRS-based online queuing system is a health service innovation to overcome the problem of long and inefficient manual queues. This study aims to analyze the application of a SIMRS-based online queue system to the quality of service at Al Ihsan Hospital. The method used is qualitative descriptive with data collection techniques through interviews, observations, and documentation to patients and medical personnel. The results of the study show that this system speeds up the enrollment process, reduces wait times, and improves patient satisfaction. However, obstacles such as limited user understanding and network interference were found that affected the effectiveness of the system. Therefore, increased socialization and technical optimization are needed. This research is expected to be a reference for other hospitals in the development of digital-based services to improve the quality of health services.</em></p> Denisa Salsa Nadila Rahmah, Ida Jalilah Fitria Copyright (c) 2025 http://jurnal.stim-lpi.ac.id/index.php/Jomel/article/view/437 Fri, 22 Aug 2025 00:00:00 +0000 Analysis of Customer Perceptions Regarding the Quality of Health Services at Rizqi Farma Pharmacy in Malakasari Village http://jurnal.stim-lpi.ac.id/index.php/Jomel/article/view/444 <p>This study aims to analyze customer perceptions regarding the quality of health services at Rizqi Farma Pharmacy in Malakasari Village. The research method used is a qualitative approach. Through descriptive analysis methods, data collection was obtained through observation, interviews, and documentation studies. The results of the study indicate that most customers have a positive perception of the quality of services provided. Several key factors that are attractive include: informative consultation services, friendly and communicative attitudes from pharmacists, additional facilities such as free blood pressure checks and weighing, complete drug availability, and a clean and comfortable pharmacy environment. The most dominant indicator influencing service quality is the Tangible indicator or physical evidence facilities. However, there are still several obstacles and challenges that need to be considered during peak hours which can cause longer waiting times. Nevertheless, health services at Rizqi Farma Pharmacy continue to run optimally, and efforts to improve them are continuously being made.</p> Adris Ridwan Hidayat, Ida Jalilah Fitria Copyright (c) 2025 http://jurnal.stim-lpi.ac.id/index.php/Jomel/article/view/444 Fri, 22 Aug 2025 00:00:00 +0000 Responsiveness Analysis of BPJS Patients at Padamukti Community Health Center http://jurnal.stim-lpi.ac.id/index.php/Jomel/article/view/445 <p>This study aims to analyze the level of responsiveness of services to BPJS patients at Padamukti Community Health Center and identify factors influencing this responsiveness. The background of this study is based on the discrepancy between negative online reviews from the public and field findings that indicate high patient satisfaction with healthcare services. This study used a qualitative approach with data collection methods including interviews, observation, and documentation. Data analysis was conducted thematically based on responsiveness indicators such as speed of service, empathy, staff attitude, and effectiveness of service flow. The results showed that responsiveness of services at Padamukti Community Health Center was assessed as good by patients, supported by training of healthcare workers, the implementation of a queuing system, and more humanistic communication. These findings are expected to serve as evaluation material and a reference for improving service quality at first-level healthcare facilities (FKTP).</p> Abdul Hakim, Ida Jalilah Fitria Copyright (c) 2025 http://jurnal.stim-lpi.ac.id/index.php/Jomel/article/view/445 Fri, 22 Aug 2025 00:00:00 +0000 The Influence of Service Quality and Digital Service Innovation of PLN Mobile on Customer Satisfaction of PT PLN (Persero) Customer Service Implementation Unit (UP3) Mamuju http://jurnal.stim-lpi.ac.id/index.php/Jomel/article/view/455 <p><em>This study aims to analyze the influence of service quality and digital service innovation through the PLN Mobile application on customer satisfaction at PT PLN (Persero) Customer Service Implementation Unit (UP3) Mamuju. The research employs a quantitative method with a survey design, involving 100 respondents selected through the Simple Random Sampling technique. Service quality is measured using the SERVQUAL model, encompassing five dimensions: Tangibility, Reliability, Responsiveness, Assurance, and Empathy. Digital service innovation is assessed through three dimensions: Perceived Usefulness, Perceived Ease of Use, and User Experience. Data were collected via an online questionnaire using a Likert scale and analyzed with multiple linear regression. </em></p> <p><em>The results indicate that service quality (p-value &lt; 0.001) and digital service innovation (p-value &lt; 0.001) individually and simultaneously have a significant impact on customer satisfaction, with a coefficient of determination (R²) of 87.3%. The dimensions of Reliability and Empathy from service quality, along with Perceived Ease of Use from digital service innovation, are the dominant factors influencing customer satisfaction. The study recommends enhancing Reliability and Empathy by improving electricity supply reliability and customer care, as well as optimizing the PLN Mobile application to enhance ease of use, particularly for customers with limited digital literacy.</em></p> Basri Yusuf, Muhammad Ridwan Arif, St Rukaiyah Copyright (c) 2025 http://jurnal.stim-lpi.ac.id/index.php/Jomel/article/view/455 Fri, 22 Aug 2025 00:00:00 +0000 Analysis of Doctor Needs Fulfillment Management at the Regional General Hospital of Nunukan Regency, North Kalimantan http://jurnal.stim-lpi.ac.id/index.php/Jomel/article/view/456 <p><em>This study aims to analyze the management of doctor fulfillment at the Regional General Hospital (RSUD) of Nunukan Regency, North Kalimantan. This research employs a qualitative approach with a descriptive method, prioritizing the collection of primary and secondary data through interviews, field observations, and document analysis. The findings indicate that while the management of doctor fulfillment at RSUD Nunukan has covered various essential aspects, improvements are still needed in the recruitment system, enhancement of workplace facilities, and the welfare of medical personnel. The main obstacles identified include the lack of incentives, limited medical facilities, as well as geographical challenges and complex bureaucratic procedures. This study provides recommendations to improve the recruitment system, increase incentives for medical personnel, and optimize budget management to better meet the demand for doctors and enhance the quality of healthcare services in the region.</em></p> Nurul Riskya Utami, Muhammad Ridwan Arif, St Rukaiyah Copyright (c) 2025 http://jurnal.stim-lpi.ac.id/index.php/Jomel/article/view/456 Fri, 22 Aug 2025 00:00:00 +0000 Phenomenological Study: Fraud Prevention at PT. Permodalan Nasional Madani Ventura Syariah, Makassar Branch http://jurnal.stim-lpi.ac.id/index.php/Jomel/article/view/457 <p><em>The research results show that fraud at PT. Permodalan Nasional Madani Ventura Syariah fraud occurred in the form of side streaming. Side streaming is a form of fraud, namely customers and/or cooperative members using financing funds that are not in accordance with the financing objectives. Completion of side streaming actions at PT. Permodalan Nasional Madani Ventura Syariah is very necessary to avoid other risks such as the risk of financing problems and the risk of sharia compliance. The efforts made by PT. Permodalan Nasional Madani Ventura Syariah in completing side streaming actions is by persuasive means through administrative control.</em></p> <p><em>Permodalan Nasional Madani Ventura Syariah is expected to be able to consistently and optimally carry out the monitoring and coaching process for customers so that the quality of the financing carried out is well maintained so that the financing can run smoothly from the beginning of the application until it is completed according to the agreement.</em></p> Santiarsi, Andi Nurwanah, Roslina Alam Copyright (c) 2025 http://jurnal.stim-lpi.ac.id/index.php/Jomel/article/view/457 Fri, 22 Aug 2025 00:00:00 +0000 The Influence of Competence and Professional Skepticism on Audit Quality with Moral Reasoning as a Moderating Variable at the Inspectorate of South Sulawesi Province http://jurnal.stim-lpi.ac.id/index.php/Jomel/article/view/459 <p><em>This reaserch aims to determine the effect of competency and professional sceptism towards audit quality with moral reasoning as moderating variable in the Inspectorat South Sulawesi Province.</em></p> <p><em>The population in this study was the entire number of auditors of the Inspektorat South Sulawesi Province, while the sample in this study was determined using census technique so that the entire population was used as a sample. The study uses primary data in the form of a questionnaire. The data analysis method used is Structural Equation Model (SEM) with Smart PLS 3.0 as a software.</em></p> <p><em>The result of the research showed that the variables of competency and skepticism professional had positive and significant influence on the audit quality. This means that more competent the auditor and higher the skepticism professional of the auditor, audit quality will increase. It was also found that moral reasoning strengthening the effect of competency and skepticism professional on audit quality.</em></p> Hajering, Nur Wahyuni, Zul Kahfi Copyright (c) 2025 http://jurnal.stim-lpi.ac.id/index.php/Jomel/article/view/459 Fri, 22 Aug 2025 00:00:00 +0000 The Influence of Employee Work Motivation, Work Discipline, on Employee Performance at the Animal Husbandry and Animal Health Service of South Sulawesi Province http://jurnal.stim-lpi.ac.id/index.php/Jomel/article/view/460 <p><em>This research aims to analyze: 1) To determine the influence of work motivation on employee performance at the Livestock and Animal Health Service of South Sulawesi Province. 2) To determine the effect of work motivation on employee work discipline at the Livestock and Animal Health Service of South Sulawesi Province. 3) To determine the effect of work discipline on employee performance at the South Sulawesi Province Animal Husbandry and Animal Health Service. 4) To find out the variables that most dominantly influence employee performance at the South Sulawesi Province Animal Husbandry and Animal Health Service.</em></p> <p><em>The population is 133 people. The sampling technique used is a saturated sample, the entire population is sampled. The analysis technique used is multiple linear regression. The research results show that the work motivation variable has a positive and significant effect on employee performance, the work motivation variable has a positive and significant effect on employee performance, and work discipline has a positive and insignificant effect on employee performance due to problems that often disturb employees at the South Sulawesi Province Animal Husbandry and Animal Health Service .</em></p> Trisno Heandrik Bunna, Muhammad Natsir, Andi Hendra Syam, Yenni Pratiwi Bulo Copyright (c) 2025 http://jurnal.stim-lpi.ac.id/index.php/Jomel/article/view/460 Thu, 28 Aug 2025 00:00:00 +0000 Community-Based Tourism Governance Management at the Culture and Tourism Office of North Toraja Regency http://jurnal.stim-lpi.ac.id/index.php/Jomel/article/view/462 <p><em>This study aims to analyze the management of community-based tourism governance at the Department of Culture and Tourism of North Toraja Regency. The research employs a descriptive qualitative approach with data collection techniques including observation, interviews, and documentation. Informants include village heads, tourism managers, vendors, local communities, and visitors. The study focuses on planning, organizing, implementation, and supervision in community-based tourism management. The results indicate that community-based tourism management plays a crucial role in empowering the community, improving economic welfare, preserving the environment, and maintaining local culture. The success of this management is influenced by coordination among the government, business actors, communities, and academics through a structured and synergistic Destination Management Organization (DMO) concept. This study recommends enhancing active community participation and ensuring continuous planning and supervision to achieve inclusive and sustainable tourism.</em></p> Sofyan Patrich Layuk, Nurmadhani Fitri Suyuthi, St Rukaiyah Copyright (c) 2025 http://jurnal.stim-lpi.ac.id/index.php/Jomel/article/view/462 Fri, 29 Aug 2025 00:00:00 +0000 Management of Community-Based Tourism Village Governance at the Department of Culture and Tourism of North Toraja Regency http://jurnal.stim-lpi.ac.id/index.php/Jomel/article/view/461 <p><em>This study highlights the crucial role of government in managing tourism villages in North Toraja Regency to ensure the sustainability and success of community-based tourism. The findings indicate that supportive policies, infrastructure development, community empowerment, and effective marketing strategies enable tourism villages to become leading destinations that provide economic, social, and cultural benefits to local communities. Community-based governance significantly impacts the Department of Culture and Tourism and enhances villagers’ quality of life through cultural preservation, job creation, and local economic growth. Furthermore, the involvement of stakeholders such as local government, traditional communities, and the private sector plays a vital role in maintaining the sustainability of tourism villages. The study recommends several strategies, including capacity building through training, cultural preservation, infrastructure improvement, digital tourism promotion, multi-stakeholder collaboration, sustainable environmental management, and tourism product diversification. By implementing these strategies, tourism villages in North Toraja Regency can achieve optimal development while maintaining their cultural identity and local wisdom.</em></p> Yanto Maluka, M. Natsir Hamzah, St Rukaiyah Copyright (c) 2025 http://jurnal.stim-lpi.ac.id/index.php/Jomel/article/view/461 Fri, 29 Aug 2025 00:00:00 +0000